| JacobsRimell Support contracts provide full access to JR's experienced network of technical support professionals. JR support offering are tailored to the needs of each individual customer, ensuring that each customer receives top quality support.
JR's Standard support is designed for customers who require support for development and customization of their JR APSDP based solutions as well as with its use and implementation in a production environment. Customers can submit queries via email, the JR Support Portal or via telephone. In addition, customers have unlimited access to on-line technical information, alerts and notifications.
JR can provide 24*7*365 support for Priority 1 issues with a 1 hour target response time, for those customers that work in a complex environment where quick issue resolution is critical.
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